Last Updated: 07/24/2025

Introduction

This Personal Data Processing Notice (“Notice”) provides information about the privacy practices of Hotel Saint (“we,” “us,” or “our”), including how we collect, use, disclose, and otherwise process personal data obtained through www.hotelsaint.com (the “Website”) in accordance with applicable law, including requirements under the EU and UK General Data Protection Regulations. We may provide you additional privacy policies and notices, which supplement this Notice, at the point of collection of your personal data. We may change this Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this Notice. 

Hotel Saint is the controller of personal data processed pursuant to this Notice. If you have questions regarding this Notice or our privacy practices, you may contact our DPO at [email protected]. 

Personal Data Collected

Personal data means information that identifies or could reasonably be linked to an individual. We, and our vendors, may collect personal data directly from you (such as when you book a room through the Website or contact customer service), through online technologies such as cookies, and from other third-party sources. 

The personal data collected about you may vary depending on the nature of your interactions with us, and includes the following:

• Contact and booking information, such as name, phone number, email address, credit or debit card details, billing address, passport information, and other reservation details.

• Internet or other electronic network activity, such as Internet Protocol address, device identifiers, mobile network, operating system details, language preferences, referring URLs, length of visits, traffic data, pages viewed, and information regarding interactions with the Website, and approximate geolocation data based on your IP address.
• Employment-related information, such as your job title, employer, and other professional background information.
• Special category data, such as age, gender, nationality, citizenship, or disability status. This information may be considered sensitive under certain laws.

Cookies and Other Similar Technologies

Types of Cookies We Use. We, and our vendors, may use cookies, web beacons, pixels, APIs, and other similar technologies (collectively, “Cookies”) to collect information when you interact with the Website. 

We categorize Cookies according to their general purpose and to illustrate the different functions they serve. Note that Cookie usage may vary, and some websites may use and categorize Cookies differently.

• Strictly Necessary Cookies (may also be referred to as “Essential” Cookies): These Cookies are required for the Website to operate. Strictly Necessary Cookies include, for example, those that secure the Website and administer your privacy preferences. 

• Performance Cookies (may also be referred to as “Analytics” Cookies): These Cookies allow us to measure and improve the effectiveness of the Website. Performance Cookies include, for example, Cookies that count unique visits and traffic sources, identify which pages are the most popular, and map how visitors move around the Website. We may allow our vendors to set performance Cookies on the Website to support functions such as data analytics, Website user identification, and Website testing.
• Functional Cookies (may also be referred to as “Customization” Cookies): These Cookies allow the Website to support certain features, including personalization. Functional Cookies include, for example, Cookies placed by us or our vendors in response to user actions, including adjusting privacy settings, selecting a language, creating an account, or filling out forms. Vendors may also place functional Cookies and receive information from them to assist with online applications, webforms, and feedback or survey tools.
• Advertising Cookies (may also be referred to as “Marketing” Cookies): These Cookies may be set on the Website by us or our vendors. Advertising Cookies include, for example, Cookies that control the frequency of specific advertisements, assess the effectiveness of advertising campaigns, and help market to you while you are on our Website.

What Data We Collect Through Cookies and How We Use It. The information we or our vendors obtain about you may vary depending on the type of Cookie. For example, Cookies may collect usage information (such as the browser you are using, IP address and device identifier, length and time of visit, and pages visited), general geolocation data (to deliver content based on your location), and details about how you interact with the Website (including clicks, cursor movement, scrolls, and keystroke activity).

This information is used by us and our vendors for a variety of purposes, including to store your preferences and settings, enable you to sign in, analyze how the Website performs, track your interactions with the Website, develop inferences about you, deliver and tailor cross-context and/or interest-based advertising, combat fraud, and to fulfill other business purposes.

Duration of Cookies. Cookies vary in how long they are kept on your device. We use both Session Cookies and Persistent Cookies on the Website.

• “Session Cookies” are temporary Cookies that last for only a single browsing session. The information they collect is stored in temporary memory and erased shortly after you leave our Website or close your browser.
• “Persistent Cookies” are stored on your device until you take steps to remove the Cookies or until a particular Cookie’s expiration date (often several months after the Cookie is placed on your device). Persistent Cookies can record information from each visit you make to our Website as long as they remain on your device.

Our Cookie Vendors. Our Cookie vendors may include:

• Google (Ads, Analytics, Fonts, Maps, reCAPTCHA): We may use Google tools like Google Analytics to analyze visitor interactions, enhance the Website’s quality, and serve ads online. We have implemented Google Analytics Advertising Features, such as remarketing with analytics, interest-based advertising, and impression reporting. For more information on how Google Analytics uses data, visit support.google.com/analytics/answer/6004245. To opt out of aggregation and analysis of data collected by Google Analytics, please visit tools.google.com/dlpage/gaoptout. To adjust your Google advertising settings, visit myadcenter.google.com. We have also implemented Google reCAPTCHA to protect the Website from fraud and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy at policies.google.com/privacy and Terms of Use at policies.google.com/terms.

• Microsoft Advertising: We may use Microsoft Advertising tools to assess how visitors interact with our Website, enhance the performance of our Website and services, and deliver tailored online ads. For information on how Microsoft collects or receives personal data to provide service through Microsoft Advertising, visit microsoft.com/en-us/privacy/privacystatement.
• Meta: We may use the Meta Pixel to analyze visitor interactions, enhance the Website’s quality, and serve ads online. We may also use other Meta tools, including Facebook Custom Audiences. You may opt out of Facebook Custom Audiences by logging into your Facebook account and changing your privacy or advertising settings.

We are not responsible for the effectiveness of external parties’ opt-out options or programs, or the accuracy of their statements regarding their programs. Note that opting out of these types of technologies may result in certain online features not functioning properly. In addition, using a tool to opt out of cross-context behavioral advertising may not opt you out of receiving contextual advertising.

We or our vendors may collect personal data about your online activities over time and across different devices and online websites when you access the Website.

Consent. A pop-up banner will appear when you first visit our Website where your consent is required for certain non-Essential Cookies. This banner provides options to accept all Cookies, reject non-essential Cookies, or adjust your Cookie settings/preferences. By accepting all Cookies, you consent to our use of Cookies, and all Cookies on the Website will be enabled unless you have independently disabled them through your browser settings. 

You may withdraw your consent or change your Cookie preferences at any time by accessing the Website’s Cookie management tool. Depending on the current design of the Website, you may be able to access the Cookie manager through a link in the footer, a visible icon, or another similar link. You may also be able to use your browser settings to manage cookies and other similar technologies. In addition, advertising networks may offer you the ability to opt out of certain targeted online advertising. If you would like to find out more information, visit youronlinechoices.eu.

How We Use and Disclose Personal Data

We use and disclose personal data for the following purposes:

• To provide services you request, including processing bookings and reservations; operating and maintaining our services; processing your payments and orders; communicating with you; and responding to your requests and questions.
• For security and integrity, including protecting against security threats; preventing, identifying, investigating, and responding to potential or actual fraud, illegal or malicious activities, and other risks; enforcing our policies and terms; and otherwise protecting our rights.
• For quality, safety, and internal research, including improving the quality of our services; assessing the Website’s performance; tracking and responding to technical issues; and developing new or enhanced products and service offerings.
• For advertising and marketing, including measuring Website usage; evaluating the effectiveness of our advertising and marketing; and leveraging insights to provide personalized experiences.

With respect to special category data, which may be considered sensitive under certain laws, we may use this information to verify your identity, for security and legal compliance purposes, and for other limited purposes (e.g., we may use disability information to provide appropriate accommodations).

We may disclose personal data:

• To our corporate affiliates, including for the business purposes detailed in this Notice.
• To strategic partners, including to business partners, sponsors, and in conjunction with co-branded partnerships.
• To vendors, including those that help us operate our business and the Website and/or perform services on our behalf, such as analytics, sending emails, serving advertisements, processing payments, promotion administration, customer service, and detecting and deterring fraud or other illegal activities.
• As part of a business transaction, including in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions.
• As required or permitted by law, including where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process.

Our processing of personal data is carried out pursuant to the following legal bases:

• The processing is necessary for the performance of a contract with you, for example to provide you with the services and products you request. 
• We have a legal obligation to process your personal data, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
• To protect your vital interests, or those of others. 
• We have a legitimate interest in processing your personal data. For example, we have a legitimate interest in the following cases:
  • To analyze and improve the safety and security of our Website.  This includes implementing and enhancing security measures and protections and protecting against fraud, spam, and abuse.
  • To maintain and improve the Website.  
  • To operate the Website and provide you with certain tailored advertising and communications to develop and promote our business.
  • To anonymize personal data and subsequently use the anonymized information.
• You have consented to the use of your personal data. When you consent, you can withdraw your consent at any time.

Promotions

You may provide personal data to us (or our vendors) to participate in contests, sweepstakes, and other promotions. The use of your personal data for these promotions is subject to separate terms that are provided to you when you participate in the promotion. 

Loyalty or Rewards Programs

The Website may link out to, or allow you to participate in, loyalty or rewards programs provided by external parties. We do not own, control, or maintain these loyalty programs, which are subject to separate terms and policies. 

Career Portals

The Website may include, or link out to, career portals powered by our vendors. These career portals allow you to submit job applications and other career-related personal data to us. These companies may provide separate terms and policies that govern their use of your personal data. 

Other Online Services

The Website may contain links to, or features facilitated by, other online services. For example, we use vendor platforms to allow you to book reservations and to process your payment information. Or you may voluntarily choose to interact with a chat feature on the Website for customer service purposes. When you participate in interactive chats, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.

This Notice does not apply to the practices of companies that we do not own or control. If you choose to connect a third-party account to the Website, you should refer to that party’s privacy policy for information on how your personal data is collected, used, and protected. 

Data Retention

We keep personal data for as long as is necessary for the purposes described in this Notice, or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. This generally means holding the information for as long as one of the following apply:

• Your personal data is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
• Your personal data is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal data was collected; or
• Your personal data is reasonably required to protect or defend our rights or property.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of the data; the purposes for which we process the data and whether we can achieve those purposes through other means; and the applicable legal requirements. 

Data Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal data collected or received through the Website. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Website.

Data Subject Privacy Rights

You may have certain rights related to the personal data that we process about you. 

You may exercise your privacy rights by submitting your requests to [email protected]. If you have questions about this process, including about  requests we are unable to fulfill, you may contact [email protected]. You also may submit a complaint to the data protection regulator in your jurisdiction.

Subject to certain exceptions, you may exercise the following rights:

• Right to know, access, and transfer. You may have the right to confirm that we process your personal data, know details concerning that processing, and access your personal data. You also may have the right to obtain your personal data in a transportable format.
• Right to correct personal data. You may request that we correct personal data that we maintain about you if you believe such personal data is inaccurate. Upon receipt of a verifiable request to correct inaccurate personal data, we will use commercially reasonable efforts to correct the information as you direct.
• Right to request deletion of personal data. You may request that we delete your personal data. Please note that we may retain certain personal data as permitted or required by applicable law.
• Right to restrict processing of personal data. You have the right to request that we suspend the processing of your personal data in certain scenarios.
• Right to object. You have the right to object to our reliance on our legitimate interests as the basis for processing your personal data.
• Right to opt out of profiling. We do not engage in profiling that results in legal decisions or has a similarly significant impact. Accordingly, we do not offer the right to opt out of profiling.

We will comply with your request as soon as reasonably practicable, in accordance with applicable legal requirements.

To prevent unauthorized requests related to your personal data, we take steps to verify that you are the person that is the subject of the request. Following verification of your identity, we will process your request; if we are unable to fulfill your request, we will let you know why.

Personal Data Transfers

Your personal data may be transferred to and processed in the United States, or in other jurisdictions which may have data protection laws and regulations that are different from the laws in the country in which you are located. 

We implement appropriate legal mechanisms and other safeguards to protect transferred personal data, and to ensure that an essentially equivalent degree of protection is applied to such personal data outside its country of origin. 

For further information about how we transfer personal data, please contact us by email at [email protected].

Contact Us

You may contact us regarding this Notice by emailing [email protected].