FAQs

Booking your stay at Hotel Saint London, a luxury hotel in Aldgate near the Tower of London, is simple. Reserve online in just a few clicks via our booking page, selecting your preferred dates and times. For special requests or personal assistance, our reservations team is available by phone or email.

Room rates at Hotel Saint in Aldgate, London vary based on travel dates, room type, and availability. For the most accurate pricing, visit our Rooms & Suites page, where you’ll find up-to-date rates for our modern rooms, city-view suites, and family accommodation near Tower Bridge.

Yes. Hotel Saint regularly features exclusive hotel packages, seasonal promotions, and last-minute London hotel deals. Visit our Offers page to explore current promotions and enjoy luxury stays in the City of London for less.

Check-in at Hotel Saint London begins at 3:00 PM, and check-out is by 11:00 AM. Rooms secured with a credit/debit card or prepaid booking are held until 11:59 PM on arrival day. Non-secured reservations are held until 4:00 PM unless a late arrival has been arranged.

Yes – both are available on request, subject to hotel availability.

Early Check-in:

• Standard check-in: 3:00 PM

• Early check-in may be possible upon arrival.

• For guaranteed early access, book your room from the night before your arrival.

Late Check-out:

• Standard check-out: 11:00 AM

• Late check-out is subject to availability and a fixed fee – please check with reception on your departure day.

Our policy depends on the rate you book:

Flexible Rates:

• Cancel free of charge until 4:00 PM local time the day before arrival.

• Late cancellations or no-shows are charged one night’s stay to the card on file.

Prepaid (Non-Refundable) Rates:

• Full payment is taken at booking.

• Non-refundable and non-changeable.

We accept:

• Credit Cards: American Express, Visa, MasterCard

• Debit Cards: Visa Debit, MasterCard Debit, Maestro

• Mobile Payments: Apple Pay (for the above card types)

Generally, full payment for your accommodation is collected at the time of check-in, not in advance. However, some specific rates, like prepaid rates, do require full payment at the time of booking and are non-refundable.

Understanding Payment During Your Stay

Here’s a breakdown of our payment process for your convenience:

Payment at Check-in:

• We’ll collect payment for your room rate, VAT, and any service charges.
• We’ll also take a pre-authorization on your credit or debit card for anticipated incidental charges (like minibar or room service) for your entire stay.
• Alternatively, we may accept a deposit for incidentals via other valid payment methods, including cash or cheque.

During Your Stay (Incidentals):

• Our system calculates incidental charges daily.
• If your incidentals exceed the initial authorization, we’ll automatically request further authorization. If this isn’t available, we might ask for another payment method or a deposit, or we may need to restrict room access.

Payment at Check-out:

• All outstanding charges must be paid in full upon check-out.
• If your outstanding charges are less than the incidental authorization, the unutilized amount will be released back to your card. Please note that the time it takes for your bank to process this release can vary.
• For stays of multiple nights, we may ask you to settle outstanding charges more frequently throughout your visit.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all rooms, suites, meeting spaces, and public areas.

We welcome guide dogs and service animals at no extra cost. Please inform us in advance to ensure we’re ready for your arrival.

Hotel Saint is centrally located at 9 Aldgate High Street, London, EC3N 1AH, United Kingdom.

Getting to Hotel Saint & Nearby Attractions:

• Our prime location offers excellent access to London’s vibrant attractions and transportation hubs:

Public Transport Access:

• We’re situated right adjacent to Aldgate Underground Station, providing immediate access to the city’s tube network.

Walking Distance:

• The City of London, Shoreditch, Spitalfields, and Borough Markets are just a short walk away.

Iconic landmarks like the Tower of London and the River Thames are only a 10-minute walk from the hotel.

Airport & Key Connections:

• The Circle Line from Aldgate Station runs directly to Victoria Station, which offers the Gatwick Express train to Gatwick Airport.
• Liverpool Street Station is a 10-minute walk away, providing access to the Elizabeth Line for direct connections to the West End and Heathrow Airport.

Tower Gateway Station is also a 10-minute walk, offering DLR trains to the ExCeL Convention Centre and London City Airport.

London City Airport (LCY) is the closest airport to Hotel Saint, located just a 22-minute drive away. For public transport, you can take the DLR to Tower Gateway, which takes about 31 minutes, followed by a short walk to the hotel.

Other Nearby London Airports & Travel Options

Heathrow Airport (LHR):

• Driving: The drive usually takes about 1 hour and 15 minutes.
• Public Transport: You can take the Heathrow Express train to Paddington Station. From there, connect to the Circle Line tube, which goes directly to Aldgate Tube Station, right next to the hotel. This journey takes approximately 57 minutes. Alternatively, the Elizabeth Line offers direct service from Heathrow to Liverpool Street Station, which is a 10-minute walk from Hotel Saint and provides quick access to the West End.

Gatwick Airport (LGW):

• Public Transport: Take the Gatwick Express train to Victoria Station. From Victoria, the Circle Line tube runs directly to Aldgate Station, which is adjacent to Hotel Saint.

Additional London City Airport (LCY) Access:

• Beyond driving, the DLR from London City Airport connects directly to Tower Gateway Station (about 31 minutes), which is a 10-minute walk from Hotel Saint. This route also provides access to the ExCeL Convention Centre.

We do not offer a shuttle service, but our location next to Aldgate Station means quick, easy connections to London’s major airports.

Yes – we’re surrounded by major corporate headquarters in the City of London, including the Bank of England, Lloyd’s of London, and The Gherkin.

Within walking distance: Tower of London, Tower Bridge, St. Paul’s Cathedral, Borough Market, Spitalfields Market. With Aldgate Underground steps away, the whole of London is within easy reach.

Yes – our 24-hour fitness centre overlooks Aldgate High Street, offering a bright, energising workout space for guests.

Not on-site, but we’ve partnered with The Skin Co Spa, a 12-minute walk away. Guests can also book our exclusive Serenity Spa package.

Yes, The Cardinal Bar & Kitchen offers all-day dining from 7:00 AM to Midnight, plus breakfast, à la carte dining, and cocktails.

Yes. Enjoy a Full English and pastries when booking a breakfast-inclusive rate. Our full a la carte menu is also available to those who have not pre-booked. Children under 5 eat free, and under 12s receive 50% off.

Room service is available with a wide variety of options.  We also have a All Day Dining Restaurant called The Cardinal Bar & Kitchen, located on the ground floor.

Yes, Hotel Saint offers two distinct bar experiences for our guests:

• The Cardinal Bar & Kitchen: Located on the ground floor, this bar offers a vibrant atmosphere with a wide variety of cocktails and drinks, perfect for meeting friends. It also features outside seating.

Jin Bo Law Skybar: Elevate your experience to the 14th floor to discover Jin Bo Law Skybar. This prestigious address boasts a carefully curated cocktail menu and provides breathtaking panoramic views of London’s iconic skyline.

Hotel Saint does not have on-site car parking facilities. However, several convenient public car parks are located just 3 minutes away from the hotel.

The nearest recommended public car parks include:

NCP London Whitechapel High Street:

• Address: Whitechapel High St, London E1 6LP
• Tip: We recommend pre-booking online for this location.

Minories Car Park:

• Address: 1 Shorter Street, London E1 8LP

We do not host ceremonies or receptions but offer special group accommodation rates for wedding parties.

Yes, Hotel Saint offers versatile meeting facilities designed to accommodate a range of professional and private events.

We feature five dedicated meeting rooms, all fully equipped with the latest multimedia technology and wireless internet connectivity. These rooms offer the flexibility to be combined for larger capacities and can be set up in various styles to perfectly suit your needs. We can accommodate up to 90 guests in a theatre-style setup or 20 guests in a boardroom-style configuration.

To inquire about availability or to submit a request for proposal, please contact us at [email protected].

Highlights:

• 24-hour reception

• Two bars (The Cardinal & Jin Bo Law Skybar)

• All-day dining

• 24-hour gym

• Five meeting rooms

• 272 rooms and suites

Every room and suite at Hotel Saint is thoughtfully equipped with a comprehensive range of amenities to ensure a comfortable and convenient stay. 

All accommodations feature:

• Beds: A choice of one king or two twin beds
• Connectivity: Free high-speed Wi-Fi
• Work Area: A dedicated working desk and chair
• Entertainment: A 42-inch LCD TV

Convenience & Comfort:

• In-room safe
• Alarm clock
• Complimentary water, tea, and coffee facilities
• Refrigerator
• Hairdryer
• Iron and ironing board

Bathroom:

• Walk-in shower
• Complimentary toiletries

Yes, Hotel Saint is a 100% smoke-free property. Smoking and vaping are strictly prohibited in all guest rooms and all public areas of the hotel to ensure a clean and healthy environment for all our guests. A violation of this policy may result in a fine of £250 or more.

Yes – we have accessible rooms and full wheelchair access throughout the property.

Yes, Hotel Saint offers excellent room options designed for families traveling with young children to ensure a comfortable stay. We provide spacious family rooms that are specifically configured to accommodate families. Additionally, for your convenience and extra space, connecting rooms are available upon request and subject to availability.

Yes – we’re a proud Green Key eco-label partner, meeting international sustainability standards in hospitality.

For the comfort and security of all guests, visitors are welcome at Hotel Saint London but must register at the front desk upon arrival and present valid photo identification. Visitors are permitted in guest rooms until 11:00 PM, after which access is limited to registered overnight guests only.